Refund policy

We want you to feel confident when shopping with JadenStore. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

How to start a return
To initiate a return, please contact our support team by email at info@jadenstore.com. In your message, include your full name, order number, and a brief explanation of the reason for the return. If the item arrived damaged or incorrect, attaching a photo will help us review your request more efficiently. We typically respond within 1–2 business days.

Return approval and shipping
Once your return is approved, we will send you a prepaid return label along with clear instructions. All return shipping costs are fully covered by us, so you will not incur any additional charges.

Return addresses
Depending on your case, returns will be directed to one of our official return locations. The correct return address will be confirmed in our email response.

Canada Post Returns
215 Spadina Avenue
Toronto, ON M5T 2C7
Canada

PostNL Retourpunt
Stationsplein 45
3013 AK Rotterdam
Netherlands

After the returned item is received and inspected, your refund will be processed using the original payment method. Our goal is to make the return process clear, fair, and hassle-free for every customer.

Legal Information
Trade name: Jadenstore
Email: info@jadenstore.com
Physical address: Kerkstraat 18, 5611 GK Eindhoven, Netherlands